Returns & Refunds Policy
At Toner Cyprus, we aim to provide high-quality products and excellent customer service. Please read our returns and refunds policy carefully.
1. Right of Return (14 Days)
Customers have the right to return products within 14 days from the date of delivery, in accordance with EU consumer protection laws.
2. Conditions for Returns
To be eligible for a return:
- The product must be unused and in its original packaging
- The product must not be opened or damaged
- Proof of purchase is required
3. Non-Returnable Items
- Opened toner or ink cartridges
- Used products
- Products damaged by incorrect use
4. Compatibility Responsibility
Customers are responsible for ensuring product compatibility with their printer before purchasing. If you are unsure, please contact us before placing your order.
5. Defective Products
If a product is defective, please contact us within 7 days of delivery. We will arrange a replacement or refund after inspection.
6. Refund Process
Once your return is received and inspected, we will notify you. Approved refunds will be processed within a reasonable timeframe using the original payment method.
7. Shipping Costs
Return shipping costs are the responsibility of the customer unless the product is defective or incorrect.
8. Contact
For return requests, please contact us at:
Email: [email protected]
Phone: +357 94 208 887